Postage Costs and Delivery Expectations (UK deliveries)

 

Postal Charges Between 1g and 20KG (normal parcels)

• We ship parcels using Royal Mail or Parcel Force and normally using a Tracked 24 hour service.

• For larger items and or more expensive items we will look to use Royal Mail Special Deliver Service and or Parcel Force which attracts different costs and insurance levels as detailed below: 

• For parcels between 1g and 20KG (which covers most parcels we send) we charge a flat rate of £4.89 per parcel.

• For items over 20KG and up to 30KG we charge a flat rate of £8.89 per parcel unless otherwise advised at the time of invoicing or order placement (for high cost items and or very heavy items).

• See below for costs for large, heavy and or high cost items / parcels

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Tracking Of Your Parcel

• When you parcel is packed and the postal label created you will receive an email from us with a tracking link (assuming we have yor email address).

• Note that we might pack items but not put them into the postal system until the following day.

• Once the postal service has scanned your parcel you will receive another email from the postal service advising of a delivery date together with a separate tracking link.

• If for any reason you do not receive these emails please contact us for help.

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General Note On Delivery Timescales

• We are now using the Royal Mail Tracked 24 hour service which means you should receive your items the day after they are posted.  

• If you parcel has not arrived with you within 3-4 days of posting (not invoice date) please contact us.

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Packing Days

• In order to try and streamline the service we typically put packed items into the postal service on Mondays, Wednesdays and Fridays.

• Overall we am to get your parcels sent out within a maximum of 1-2 days of payment being made.

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Very Large / Heavy  or High Cost Items (over £150)

• We will discuss shipping costs with you at the time of raising the invoice as this will depend on the order value and shipping requirements but for example an item over 30KG (a large Amethyst piece for example) can cost around £15-25. 

• It is also possible that depending on your location we would deliver this in person but we will advise of this at order / invoice placement time.

 

Need a Faster Delivery

• If you need something very quickly please advise when you place your order, and we can look to use the fast delivery possible and advise of any cost difference.

 

Overseas Deliveries

• If you live outside the UK we will confirm postage and delivery timescales at the time we raise your invoice and have checked weights and possible extra shipping costs.

• Please make sure that we know you are outside the UK when placing your first order.

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General Notes

• Please note that we do not make a profit on postage and packing and are always just trying to just cover costs and make this part of your payment as cost effective as possible.

• Where ever possible we use eco-friendly packaging materials. 

• We have limited the use of plastic bubble wrap and instead use paper based products which are more widely recyclable.  We also reuse packaging materials from our suppliers which include boxes and filler materials.

• Sometimes we will use filler "chips", these are white and look like polystyrene but they are in fact made of maze and can be re-cycled and dissolve in water.